QUESTION 28
16. Alice and Bob have a passion for the theatre. For Bob’s birthday, Alice decides to buy them both theatre tickets. She goes online to find and book tickets for a production that she thinks they will both enjoy. After the performance, Alice talks to Bob about the whole experience
1. The online ads that attracted Alice to the website claimed “Buy your tickets in under 60 seconds!
Guaranteed!” It took Alice about 5 minutes to buy her tickets. “I couldn’t work out how to select my tickets – that made me feel stupid”, Alice explains to Bob
2. Alice thought the website looked attractive
3. Once she had selected the tickets, the checkout process seemed easy
4. When Alice and Bob arrived at the theatre, they were told that their printed tickets were not valid; they argued with the usher for ten minutes before someone in the box office confirmed their tickets were genuine and they were allowed in
5. Alice pre-ordered their interval drinks on the website, as they were offering a 2-for-1 deal. When she went to collect the drinks the barman had no record of her order.
6. The description of the credit card transaction that appeared on Alice’s bank account was unintelligible; Alice was only able to work out what the transaction was because she recognised the amount. Which one of the following statements about Alice’s user experience of the website is correct?

QUESTION 29
Unlike usability tests, usability inspections do not involve users, except where a user adopts the role of evaluator.

QUESTION 30
Which one of the following methods is most useful in helping to develop the navigation structure of a new website?

QUESTION 31
Which two of the following statements are valid user requirements for a car rental website (as opposed to organisational requirements and market requirements)?

QUESTION 32
Fill in the blanks:
The first activity in a usability test is to write the______.
This describes the purpose of the usability test and Provides________and time estimates.

QUESTION 33
Fill in the blank:
Heuristics in user design is a generally recognised__________ that helps to achieve usability.

QUESTION 34
A context of use description describes:
a.______________ in the form of user group profiles and personas;
b.______________ in the form of as-is scenarios;
c.______________ in the form of task models, as-is scenarios or user journey maps;
d.______________ in the form of lists or as-is scenarios;
e. ______________in the form of as-is scenarios.

QUESTION 35
The figure below shows the relationship between human-centred design activities according to ISO 9241 -210.
Which two errors does this drawing contain?

QUESTION 36
Which three of the following are dialogue principles?

QUESTION 37
Which one of the following best describes the purpose of a storyboard?

QUESTION 38
Fill in the blanks:
The purpose of__________ is to serve as a helpful intermediate step in the transformation of the context of use information into comprehensive__________.

QUESTION 39
Fill in the blank:
A Usability evaluation report is a document reporting the results of a usability test, a_________ or a user survey.

QUESTION 40
Which two of the following statements about user needs and user requirements are correct?

QUESTION 41
Which one of the following statements best describes the term, “mental model”?

QUESTION 42
Which one of the following best describes the purpose of personas?

QUESTION 43
Choose the statements that are correct about organisational requirements;

QUESTION 44
Which two of the following are frequently used usability evaluation methods?