Get all the Information About ServiceNow CIS-HAM Exam 2022 Practice Test Questions [Q13-Q29]

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Get all the Information About ServiceNow CIS-HAM Exam 2022 Practice Test Questions

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ServiceNow CIS-HAM Exam Syllabus Topics:

Topic	Details
Topic 1	Application Introduction and Recommended Practices ServiceNow hardware model Content Service
Topic 2	Implementing hardware asset management Understand IT Cost Management
Topic 3	Automating asset inventory with HAM Operational Integration of IT Asset Management Processes
Topic 4	Extending asset management and configuration management Managing hardware assets and CIs
Topic 5	Generating asset reports for IT Asset Management Automating stock management in ITSM Asset Management and HAM
Topic 6	Data Integrity – Attributes and Data Sources Automating hardware asset lifecycle with HAM
Topic 7	Implementing Hardware Asset Management in ServiceNow Hardware Discovery and Normalization
Topic 8	Key components of hardware contract financials Core IT asset management terminology, concepts, and goals
Topic 9	Asset management vs. configuration management Managing inventory and stock
Topic 10	Implementing hardware asset management in ServiceNow – ITSM Asset Management and Hardware Asset Management (HAM)

NEW QUESTION 13
During an audit, when is the Expected Assets list populated in the asset audit form?

When the nightly scheduled job runs

When scanning completes

When scanning begins

Pre-populated by the asset manager before audit

When the asset manager Submits the results

NEW QUESTION 14
What is the default state of a newly created asset?

In use

Consumed

On order

In stock

NEW QUESTION 15
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

Integrates with business services via the Service Catalog from request through to disposal

Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)

Provides input into, aligns with, and follows corporate governance

Improves application privacy and security adherence

Leverages Service Mapping to predict service impact

NEW QUESTION 16
Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios?
(Choose two.)

Create a single asset via barcode scan

Receive one or multiple assets from a purchase order

Create multiple assets listed on a contract PDF scan

Create a single asset via Name search

NEW QUESTION 17
What do certification filters define?

The percentage of tasks required for the certification to be considered complete

When the certification is performed

The assets to be certified

What fields are displayed for certification

NEW QUESTION 18
A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)

Manage its procurement, maintenance, or retirement

Track its operational information

Track its monetary value or costs

Manage its associated license, warranty, or lease contracts

Know its relationships to other assets in the CMDB

NEW QUESTION 19
Which of the following are considered assets? (Choose three.)

Facilities

Contracts

Hardware

Software entitlements

Software distributions

NEW QUESTION 20
What is the name of the scheduled job that generates expense lines based on rate cards?

Process Daily Costs

Process FM Costs

Process Daily Allocations

Process Expense Allocations

NEW QUESTION 21
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?

Transform mappings

Mapping assist

Normalization transformation

Normalization mappings

Transform normalization

NEW QUESTION 22
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

The software allocations remain with the hardware asset and need to be reclaimed manually.

The software allocations are automatically returned back into inventory.

The software allocations are removed from the asset, but not returned to inventory.

The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().

The behavior is controlled by the configurable system property glide.ham.retire_sw().

NEW QUESTION 23
What is the default display name for an asset?

An automatically generated combination of serial number and model category

An automatically generated combination of asset tag and model

An automatically generated combination of serial number and model

An automatically generated combination of asset tag and model category

NEW QUESTION 24
Which catalogs support the request and procurement process? (Choose three.)

Product Catalog

Vendor Catalog

Asset Catalog

Service Catalog

Procurement Catalog

NEW QUESTION 25
Which values does the “Asset tracking strategy” field provide to affect individual models? (Choose three.)

Create consumable asset

Don’t create assets

Merge CI

Leave to category

Create assets

NEW QUESTION 26
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?

No configuration is required: asset tasks automatically activate behind the scenes

Activate HAM, then run scheduled job “Asset – Create FSM asset tasks” to insert the asset tasks

Activate HAM and then re-run the scheduled FSM jobs

Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs

NEW QUESTION 27
When running an asset audit, you receive the result of 10 “Scanned and expected” assets. What does this mean?

You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list.

You expected 10 assets in your inventory and scanned these 10 assets during your audit.

You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance.

You scanned 10 assets in your inventory, but none of them were on your expected inventory list.

NEW QUESTION 28
What are the three tiers of Lifecycle Management? (Choose three.)

Know what you don’t have

Increase onboarding controls

Know what you have

Improve management controls

Improve efficiency

NEW QUESTION 29
Once the content update adds hardware lifecycle data to your instance, can it be deleted?

Yes, it can

No, it cannot unless the lifecycle stage is EOL

No, it cannot

Yes, it can be deleted or deactivated

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ServiceNow CIS-HAM Exam Syllabus Topics:

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