Oracle 1z0-1037-22 Exam Preparation Guide and PDF Download [Q24-Q41]

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Oracle 1z0-1037-22 Exam Preparation Guide and PDF Download

Verified & Correct 1z0-1037-22 Practice Test Reliable Source Dec 17, 2022 Updated

Oracle 1z0-1037-22 Exam Syllabus Topics:

Topic	Details
Topic 1	Use Knowledge Advanced Search Capabilities Explain the dashboard feature
Topic 2	Explain response requirements Use Knowledge Advanced features
Topic 3	Use answer versioning Use reports features Use answers search

QUESTION 24
How is unconditional linking different from conditional linking for a linked column in a report?

Unconditional linking always opens the same report or dashboard, whereas conditional linking can open different reports or dashboards depending on the value you drill down.

Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.

Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.

Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.

QUESTION 25
What two factors are responsible for ranking of an answer? (Choose two.)

display position

number of answers linked to that answer

number of searches for that answer article

solved count based on customer activity

QUESTION 26
Which two report columns are displayed in Oracle Knowledge Advanced? (Choose two.)

Summary

Description

Answer ID

Rating

Author

QUESTION 27
Which two queues have manual pull policy? (Choose two.)

Last In First Out (LIFO)

Round Robin (All)

Manual

Standard

Round Robin (Logged in)

QUESTION 28
Which two statements are true about response requirements for incidents? (Choose two.)

Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.

Custom response requirements are based on the level of service being provided.

Holidays have to be defined before creating response requirements.

Default response requirements for an interface cannot be modified.

QUESTION 29
In Knowledge Advanced, which section displays the lock status?

Reports

Properties

Overview

Analytics

QUESTION 30
Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

Create a standard text to include the new address and update all the answers to include it.

Call support and have them run a search and replace on the database.

Create a variable to contain the address and update all answers to include it.

Search for all answers that have the address and update.

QUESTION 31
Which three statements are true bout the limitations of Connect Web Services? (Choose three.)

When executing a query against a report database, a maximum of 20,000 rows can be returned.

When executing a query against an operational database, a maximum of 20,000 rows can be returned in a single request.

The server enforces a maximum of 10,000 objects when invoking any one of the Create, Get, Update or Destroy operations.

When executing a query against a report database, a maximum of 100,000 rows can be returned.

When executing a query against an operational database, a maximum of 100,000 rows can be returned in a single request.

The combination of the multi-object Create, Get, Update & Destroy operations and the Batch operations is limited to 10,000 total input objects per SOAP request.

QUESTION 32
Which statement is true about dashboards?

The dashboard design center’s reports explorer lists only reports that can be added to a dashboard.

A new dashboard can be created by copying an existing dashboard.

A new dashboard can be created only by dragging existing reports to the dashboard design center.

A new dashboard can be scheduled with alerts

A new dashboard must have more than one report.

QUESTION 33
What are the standard status types for answers?

Private, Published, Proposed, Review

Public, Proposed

Published, Proposed

Private, Public

QUESTION 34
Which two statements are true about published reports? (Choose two.)

Published reports contain snapshots of data at the time the report is run.

Published reports can be edited.

Published reports have filtering option in ribbon.

Published report data can change automatically when the knowledge base data is updated.

Published reports can be shared.

QUESTION 35
Which two statements are true about Connect Web Services? (Choose two.)

If there is a requirement to extend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.

Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.

Connect Web Services should only be used for read-only data.

Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.

QUESTION 36
Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?

Request Review

All Requests

Archived Request

Active Request

QUESTION 37
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

Standard report

Dashboard report

Cross Tabs report

Cumulative report

Custom report

QUESTION 38
Which action can be performed on published reports?

enable drill-down links for report levels

modify report permissions

activate run-time selectable filters

add page breaks

QUESTION 39
Which five components can be used to filter the Authoring inbox? (Choose five.)

Product and Categories

User

Assignment status

Rating

Views

Content Types

Locales

Console roles

QUESTION 40
Which two statements are true about Knowledge Advanced views? (Choose two.)

In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.

Views do not depend on the number and purpose of the interface that your organization uses.

In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.

You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.

View cannot be renamed or deleted but only modified.

QUESTION 41
Which two statements are true about exporting report data? (Choose two.)

It can be exported as a Word doc.

It can be exported only as an .xlsx Excel file.

It can be exported in XML format.

It can be exported to a character-delimited file.

It can be exported in PDF format.

It can be exported using only absolute HTML layouts.

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Oracle 1z0-1037-22 Exam Syllabus Topics:

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