C-C4H510-21 Actual Questions - Instant Download 119 Questions [Q15-Q30] : IT certification exam materials : http://blog.dumpleader.com

Q15. Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.

Scoping is automatically generated by the system based on your fine-tuning decisions.

The activity list is automatically generated by the system based on your scoping decisions.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Q16. Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

Account work distribution

Organizational work distribution

Service category distribution

Territory work distribution

Employee work distribution

Q17. Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

Set the access rights to display.

Set the write access to restricted.

Set the access rights to edit.

Set the read access to restricted.

Set the read and write access to restricted.

Q18. Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

Service category

Ticket due date

Status

Service level of incoming tickets

Q19. Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

HTML mashups

URL mashups

ASAP mashups

Internal mashups

Q20. How can you restrict access to Product View?

Territories

Service Unit of Employee

Employee

Sales Data of Employee

Q21. Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

You can add custom fields in data sources and reports.

With the Dashboard Designer, KPIs can be joined to a new data source.

With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

You can create new custom reports based on join data sources.

Q22. Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.

Installed bases

Service contracts

Contacts

Registered products

Q23. Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.

Web service URL

Data source ID

Usage

Name

Description

Q24. Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

Customer

Product

Contract

Installed base

Q25. Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

Online Maintenance

Workflow With Action Account Creation

Data Workbench

Mass Change Account Data

Q26. You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Maintain the fine-tuning activity for date profiles.

Maintain the fine-tuning activity for contracts.

Create a workflow rule.

Select the relevant scoping question.

Q27. Which feature in user interface maintenance can be used to control the values of custom fields?

Activation scoping item in administration

Personalization

Usage of restriction rules

Code list restriction

Q28. Which key user features allow you to change field properties on the SAP Service Cloud Ul?

Code list restriction

Workflow rules

Adaptation

Mashup

Q29. Which feature is used to limit values in a drop-down list?

Extension fields

Adaptation

Personalization

Code list restriction

Q30. To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.

Maintenance plan

Appointment

Installed base

Territory