Give Push to your Success with ServiceNow Certification CIS-ITSM Exam Questions [Q255-Q278]

NO.255 Which table is used to store emergency change requests?

Emergency Change Request [emergency_change_request]

Change [change]

Change Request [change_request]

Emergency CR [emergency_cr]

NO.256 When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? (Choose three.)

Delete the related record also.

Prompt the user to enter another record to resolve the lookup relationship.

Clear the value of the lookup field.

Do NOT allow deletion of a lookup record that is part of a lookup relationship.

Notify the record owner.

NO.257 Even Though some catalog items approval workflow might be similar, it is recommended to have separate approval workflow for each catalog item.

True

False

NO.258 The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?

Custom summary report where unit equals business hours

Report based on custom report type using cases and business hours

Report based on a reporting snapshot that runs daily at 5:00 p.m.

Standard case lifecycle report where unit equals business hours

NO.259 The requested item table is extended directly from the task table

True

False

NO.260 Even though there are business rules to keep State and Incident State in sync, it is recommended to use Incident State.

True

False

NO.261 Under which circumstances is it appropriate to leave a Problem record in a State of Known Error?

The permanent fix is too costly and the documented workaround is sufficient

A Change is pending implementation

The root cause has not been established and approved

A vendor is actively investigating the Problem

NO.262 In the baseline configuration, ONLY Emergency Changes require a PostImplementation Review (PIR).

True

False

NO.263 Which of the following ways can be used to create configuration items? (Choose all that apply.)

Creation via service catalog fulfillment process

Manual creation via configuration application modules

Automated discovery tools

Integration with 3rd party system

Import from external source

NO.264 What is the purpose of “time_worked” field in incident table?

This is a cumulative time logged by the users.

It stores total elapsed time since the incident was created (it only counts the elapsed time during business working hours).

It stores total elapsed time since the incident was created.

It stores total elapsed time since the incident state changed to “In Progress”.

NO.265 A company wants to incorporate a third-party web service to set the Address fields when an Account is inserted, if they have not already been set.
What is the optimal way to achieve this?

Create a Process, call an Apex @future(callout=true) method from it, and make the callout from that Apex method.

Create a Process, call an Apex @InvocableMethod from it, and make the callout from that Apex method.

Create an after insert trigger, call an Apex @InvocableMethod method from it, and make the callout from that Apex method.

Create an after insert trigger, call an @future(callout=true) method from it, and make the callout from that Apex method.

NO.266 Database views are SQL Joins between tables to facilitate reporting.

True

False

NO.267 In the baseline configuration for service catalog workflows, which of the following statements are true?
(Choose two.)

Execution plans are used instead of workflows.

Approvals will be skipped if there are no members in the approval group.

All Requested items require manager approval.

Requests with a value over $1000 require manager approval.

NO.268 When referring to the State of an incident in server-side code (such as in a script include, business rule, or UI action), which method is the preferred way to refer to the State field value?

Use the getDisplayValue() method to retrieve the Label associated with the State field value.

If a Constant has been defined, such as Incident.State.IN_PROGRESS, use the Constant.

Use the value of the choice option, such as 2 to refer to a State of in Progress.

NO.269 A user with role catalog_editor can maintain catalog items but he/she CANNOT update catalog definitions.

True

False

NO.270 Which of the following statements is true regarding incidents created for a VIP caller?

The priority field will automatically change to High.

The caller color will change.

An email will be sent to incident manager to follow up regarding this incident.

Workflow will change to accommodate for the criticality of the incident.

NO.271 Which of the following plugins should be activated in order to enable ATF for service catalog? (Choose all that apply.)

com.glide.automated_test_framework.service_catalog

com.glide.automated_testing_impl.service_catalog

com.glide.automated_testing_impl.atf

com.glide.automated_testing_impl.service_catalog_portal

com.glide.automated_test_framework.service_catalog_portal

NO.272

The test method above calls an @future method that increments the Number_of_Times_Viewed__c value. The assertion is failing because the Number_of_Times_Viewed__c equals 0.
What is the optimal way to fix this?

Change the initialization to acct.Number_Of_Times_Viewed__c = 1.

Add Test.startTest() before and Test.stopTest() after AuditUtil.incrementViewed.

Add Test.startTest() before and Test.stopTest() after insert acct.

Change the assertion to System.assertEquals(0, acctAfter.Number_Of_Times_Viewed__c).

NO.273 Which of the following modules can be used to define incident priority rules?

System Policy > Rules > Priority Lookup Rules

System Policies > Rules > Incident Priority Lookup

System Policy > Rules > Data Lookup Definitions

System Policies > Rules > Incident Priority Rules

NO.274 Can a group have a parent group?

Yes

No

NO.275 Which of the following tables does the change_request_sla database view join? (Choose all that apply.)

metric_instance

task_sla

change_task

change_sla

change_request

NO.276 On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?

Create a Validation Script and associate it to the item

Create a Catalog Client UI Policy that triggers on Load of the Item

Create a Catalog Client Script that triggers on Submit of the Item

Create a Business Rule that runs on Insert or Update of the Item

NO.277 What is the base table for CMDB?

cmdb_ci

base_ci

cmdb

ci

NO.278 For an incident, which of the following are used when calculating the value of the Business Duration field?

Incident State Duration Metric

Incident Auto-close system property

Calendar duration

SLA Schedule

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