2023 Realistic PC-CIC-Core 100% Pass Guaranteed Download Exam Q&A [Q35-Q50]

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2023 Realistic PC-CIC-Core 100% Pass Guaranteed Download Exam Q&A

Accurate PC-CIC-Core Answers 365 Days Free Updates

Genesys PC-CIC-Core (PureConnect: CIC Core Certification) Exam is a certification exam that is designed to test the skills and knowledge of professionals who work with the PureConnect: CIC Core platform. PC-CIC-Core exam is an essential step for professionals who wish to demonstrate their expertise in using the PureConnect: CIC Core platform to provide contact center solutions to their clients. PC-CIC-Core exam covers a wide range of topics, including installation, configuration, administration, and troubleshooting of the PureConnect: CIC Core platform.

NO.35 The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.
How do you configure this?

Create a “Marketing” workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.

Create a Workgroup called “Marketing”. Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.

Create a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.

Create a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.

NO.36 All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:

Your telephone rings.

You receive a text message.

Your computer plays a .wav file through the speakers.

The Interaction .NET Client receives focus.

A Call Information window appears.

NO.37 What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

Interaction Attendant

Interaction Administrator

Interaction Designer

Setup Assistant

NO.38 You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.
What type of operation in interaction Attendant would you use for this functionality?

Group Transfer

Agent Transfer

Menu Transfer

External Transfer

NO.39 Why are user objects necessary in an Interaction Center system? (Choose three.)

Interaction Center user objects provide login security for the Interaction Client and remote access functions.

Interaction Center user objects can provide security settings.

Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.

Interaction Center user objects provide access to network resources.

Interaction Center user objects can automatically expire after a set period of time for temporary employees

NO.40 What queue type requires handler customization to configure and finalize ACD processing?

Custom

Logical Workgroup

Group Ring

Functional Workgroup

NO.41 What port should be configured for managed IP phone registration when using DHCP option 160?

8089

8060

8061

8088

NO.42 What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.

Interaction Center Business Manager

Interaction Reporter

Interaction Attendant

Interaction Administrator

NO.43 You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics.
What would you do to improve your agents’ efficiency when working with chat messages?

Use Response Management libraries to create an initial chat welcome message and other chat messages and links for common questions.

Create text messages and send them to each agent so they can copy and paste them when needed.

Store a pre-created message as a whisper tone, for chats, that will be sent automatically to anyone communicating via chat.

Have each agent copy and paste their initial chat message into a text file so they can access it again later.

NO.44 You are configuring an email schedule in Interaction Attendant.
How do you configure the system so that Interaction Attendant is monitoring the correct mailboxes?

Configure the monitored mailboxes in Interaction Administrator and select them in the E-mail Profile in Interaction Attendant.

Enter the mailbox addresses in the Mailboxes to Monitor text box in the E-mail Profile in Interaction Attendant.

Select the mailbox from the drop-down that lists all the system mailboxes in Interaction Attendant.

Select the mailbox in the Default Schedule for the selected E-mail Profile.

NO.45 You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.
What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?

The Station Assistant in the Stations container

The Managed IP Phones Assistant in the Managed IP Phones container

The Stations Assistant in the Managed IP Phones container

The Managed IP Phones Assistant in the Stations container

NO.46 You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold.
What CIC utility can be configured to send these automatic notifications?

System Manager

Event Viewer

Interaction Administrator

IC Business Manager

NO.47 You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.
How would you assign the main number to the default profile?

You can’t assign a number to the default profile. You must create a custom profile and assign the main number to that.

Assign the main number in the Incoming Call Selection area of the Default Profile property window.

Check “Use this profile to process incoming calls with any of the following DNIS values”, then enter the number into the text box.

Check “Use this profile to process incoming calls with any of the following ANI values”, then enter the number into the text box.

NO.48 You are performing an IC server implementation. You would like all users to be able to answer calls, place calls on hold and disconnect calls.
What object allows you to configure these settings in the most efficient manner?

Default Workgroup

Default Role

Default Station

Default User

NO.49 Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)

Sites

Server

Interaction Processor

People

System

NO.50

Given no additional configuration settings, what statement is true regarding this workgroup?

This is a logical workgroup.

Calls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.

Calls that are routed to this workgroup will ring the agent who has been in an available status the longest.

This workgroup is not functional because no extension is assigned.

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The PureConnect: CIC Core Certification certification exam is administered by Genesys, a leading provider of customer experience and contact center solutions. Genesys offers a range of certifications for professionals in the contact center industry, and the Genesys PC-CIC-Core: PureConnect: CIC Core Certification Exam is one of the most popular and widely recognized certifications.

PC-CIC-Core dumps Exam Material with 62 Questions: https://www.dumpleader.com/PC-CIC-Core_exam.html

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