Verified Plat-Admn-201 dumps Q&As - 2026 Latest Plat-Admn-201 Download [Q93-Q112]

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Verified Plat-Admn-201 dumps Q&As – 2026 Latest Plat-Admn-201 Download

Dumps Questions [2026] Pass for Plat-Admn-201 Exam

Salesforce Plat-Admn-201 Exam Syllabus Topics:

Topic	Details
Topic 1	Sales and Marketing Applications: This domain addresses sales cycle management from leads to opportunities, including productivity features, lead automation, campaign management, forecasting, and Einstein for Sales capabilities.
Topic 2	Automation: This domain covers automation tools for streamlining business processes, including assignment and escalation rules, Flow configuration for various scenarios, and approval process setup.
Topic 3	Productivity and Collaboration: This domain addresses activity management, Chatter collaboration, Salesforce mobile app customization, and AppExchange applications including managed and unmanaged packages.
Topic 4	Configuration and Setup: This domain covers foundational administrative tasks including company settings, user interface configuration, user management with licenses and access controls, and implementing security measures through login restrictions and the Salesforce sharing model.
Topic 5	Agentforce AI: This domain introduces AI-powered agents in Salesforce, covering use cases, configuration in Agent Builder, security considerations, and troubleshooting agent permissions.

Q93. Which two solutions is a Platform Administrator able to find on AppExchange to enhance their organization?

Components

Customers

Communities

Consultants

Q94. A Platform Administrator at Cloud Kicks needs to temporarily remove one dashboard from a shared folder with several dashboards to make some required changes. How should the administrator achieve this?

Remove View access to the shared folder.

Edit the dashboard properties and move it to a private dashboards folder.

Remove the permission set to the dashboard from the users.

Create a private group and add the dashboard to it.

Q95. What are three characteristics of a master-detail relationship?

Each object can have up to five master-detail relationships.

Permissions for the detail record are set independently of the master.

Roll-up summaries are supported in master-detail relationships.

The master object can be a standard or custom object.1

The owner field on the detail records is the owner of the master record.2

Q96. A manager wants the sales team to update their opportunities on a regular basis. Which feature should a Platform Administrator implement to help with this?

Similar Opportunities

Opportunity Update Reminders

Big Deal Alerts

Scheduled Reports

Q97. When Agentforce performs its grounding check, it examines source information, the topic instructions, and scope. Which additional information does the agent look for during its grounding check?

Incompatible data types

Prompt injection risks

Encrypted fields

The web for information verification

Q98. Cloud Kicks wants to make sure clients are getting the attention they need and cases are not sitting longer than the Service Level Agreement (SLA) it has with its clients. Which standard feature helps route cases to a Tier 2 team if they have not been addressed in a specific amount of time? 11

Milestone and Entitlements

Omni Channel Routing

Auto Response Rules

Escalation Rules

Q99. An agent is being developed with several actions that all retrieve information from different databases. A Platform Administrator has named the actions as follows: GetCustomerInfo, GetOrderDetails, GetShippingStatus. Which best practice should the administrator follow to improve these names?

Remove all verbs and use only nouns, such as CustomerInfo, OrderDetails, and ShippingStatus.

Add the word “Salesforce” to the beginning of each action name to improve context for the large language model.

Use a consistent naming convention by starting each action with the verb “Get”.

Use additional related verbs, such as Find, Retrieve, or Identify.

Q100. How should a Platform Administrator provide users with individualized views of data on a dashboard?

Add a Dashboard Filter to change the dashboard view.

Create a Dynamic Dashboard.

Set View Dashboard As to Me.

Set View Dashboard As to Another person.

Q101. Cloud Kicks has implemented an Employee Agent to answer benefits questions for its employees. How should a Platform Administrator prevent the agent from responding to staff members’ questions about the CEO’s private health plan and benefits?

Configure assignment rules to assign the agent to employee data.

Ensure the users’ permissions and field-level security restrict access to the CEO’s health plan.

Modify the agent’s instructions and guardrails to block questions related to the CEO’s health plan.

Train the agent on employee health plans instead of the CEO’s health plan.

Q102. Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
What should a Platform Administrator use to complete this requirement?

Escalation Rules

Auto Response Rules

Assignment Rules

Validation Rules

Q103. Users at DreamHouse Realty are only allowed to see opportunities they own. Leadership wants an enterprise-wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time. How should a Platform Administrator create the dashboard without changing any sharing settings?

Create a dashboard with the running user set as someone who can see all opportunities.

Add a filter to the dashboard to filter the opportunities by owner role.

Build individual dashboards for profiles that need to see the enterprise results.

Update the dashboard folder settings to manager for the sales reps role.

Q104. Cloud Kicks’ management team is hoping to increase user productivity by switching to consoles instead of the current traditional Salesforce user interface. What should a Platform Administrator use to implement this request?

App Builder

Screen Flow

App Manager

Omni-Channel

Q105. Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an Account. Which flow should a Platform Administrator recommend automating within Flow Builder for this business process?

Scheduled flow

Record triggered flow

Autolaunched flow

Automation event triggered flow

Q106. A Platform Administrator at Cloud Kicks has created an approval process for time-off requests. Which two automated actions are available for the administrator to add as part of the approval process?

Field Update

Email Alert

Chatter Post

Autolaunched Flow

Q107. A Platform Administrator has reviewed an upcoming critical update. How should the administrator proceed with activation of the critical update?

Allow the critical update to auto-activate in a sandbox.

Activate the critical update in production.

Activate the critical update in a sandbox.

Allow the critical update to auto-activate.

Q108. Which two actions allow the System Administrator to limit Chatter access during roll-out to a subset of Salesforce users? Choose 2 options.

Create an email invitation for the subset of users.

Edit a Profile to “Enable Chatter” for the subset of users.

Add the subset of users to the company-wide Chatter group.

Create a Permission Set with the “Enable Chatter” permission for the subset of users.

Q109. Universal Containers wants to ensure that cases are routed to the right people at the right time, but there is a growing support organization. The business wants to be able to move people around and adjust the work they get without having to request extra assistance or rely on the administrator teams. Which tool allows the business to control its own assignment of work?

Case Assignment Rules

Email-to-Case

Omni-Channel

Lead Assignment Rules

Q110. Cloud Kicks wants users to only be able to choose the opportunity stage Closed Won if the Lead source has been selected. How should a Platform Administrator accomplish this goal?

Make Lead source a dependent picklist to the Opportunity Stage field.

Change the Opportunity Stage field to Read Only on the page layout.

Configure a validation rule requiring Lead source when the stage is set to Closed Won.

Make the opportunity stage a dependent picklist to the Lead source.

Q111. A sales rep has left the company, and a Platform Administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the team as is. Which tool should the administrator use to accomplish this?

Data Loader

Dataloader.io

Mass Transfer Records

Data Import Wizard

Q112. A Platform Administrator at Cloud Kicks is setting up a new Salesforce instance. The business requirements mandate that the marketers are given access to opportunities in order to maintain the campaign relationships on each opportunity. The administrator decides to assign the Marketing User profile. What should the administrator do next to achieve this requirement?

Edit the object permissions to include Opportunity.

Add a custom permission set to include Opportunity.

Edit the role to enable Sales access.

Configure the assigned apps to include Opportunity.