[Nov-2022] Field-Service-Consultant Exam Dumps - Free Demo & 365 Day Updates [Q59-Q76]

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[Nov-2022] Field-Service-Consultant Exam Dumps – Free Demo & 365 Day Updates

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Salesforce Field-Service-Consultant Exam Syllabus Topics:

Topic	Details
Topic 1	Understand the usage of Field Service Lightning for DateTime tracking fields Explain the difference between a multi-day Service Appointment and a standard Service Appointment
Topic 2	Distinguish between Field Service Mobile and Salesforce Mobile app capabilities Decide on the appropriate Schedule Policy to achieve the business requirements
Topic 3	Determine the appropriate option to execute Complex Work in FSL Illustrate how to configure Work Order Milestones
Topic 4	Explain the relationships between time sheets, timesheet entries, service resources Compare different filtering options for the Dispatcher Console
Topic 5	Given a scenario, decide the appropriate type of optimization service to use Recommend the appropriate Service Territories and their Members
Topic 6	Determine the appropriate dispatch strategy for an organization Apply the appropriate life cycle of a Service Appointment required to execute a Work Order
Topic 7	Understand different field service settings for FSL Administrator Configure Work Order processes, parameters, and Work Types
Topic 8	Outline the differences between aerial versus street-level routing Distinguish between FSL license types and when to deploy them

QUESTION 59
Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

Attach Knowledge Articles to Work Order Line Items Only.

Manage Attached Articles and Search the Knowledge Base.

Attach Articles to Work Orders and Work Order Line Items.

Include Quick Actions and Global Actions in Attached Articles.

QUESTION 60
Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

Quick Action on Opportunity to Create Work Order

Quick Action on Work Order Line Items to Create Opportunity

Quick Action on Work Order to Create Opportunity

Quick Action on Opportunity to Create Work Order Line Item

QUESTION 61
Universal Containers’ (UC) Technicians often report seeing competitor’s assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?

Manually create a competitor’s Asset Record on the Field Service mobile app.

Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.

Use a Quick Action to create a Note to explain the competitor’s Asset and attach it to the Work Order.

Use a Macro to create a competitor Asset Record on the Field Service mobile app.

QUESTION 62
Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?

Company style sheets

Company colors

Company logo

Company address

QUESTION 63
A universal container customer is having issues with three containers at the customer’s site. Each container is tracked as an asset on the customer’s account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?

Add each asset to a separate work order line item. Create a service appointment for the work orders.

Add each asset to a separate child work order. Create a service appointment for the parent work order.

Add each asset to a separate work order line item. Create a service appointment for each line items.

Add each asset to a separate work order. Create a service appointment for each

work order.

QUESTION 64
Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)

Product Catalog

Site Details

Asset History

Contact

Address

QUESTION 65
Universal containers just started its field service implementation and is configuring service territories and locations. Need to be associated to territories.
In which two ways should the consultant show this relationship?
Choose 2 answers

add the service territory location related list on the location page layout

create the service territory location as a location lookup field.

add the service territory location related list on the service territory page layout

create the service territory location as a service territory lookup field.

QUESTION 66
Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to track each lock in addition to the installed locks, all technician carry five replacement in their van stock How should UC track the van stock door locks?

Create a product item for each door lock utilizing standard field

Create a product item with all the serial numbers in the noted section

Create a product item and enter a serial number in related list

Create a product item and enter technician lock quantity

QUESTION 67
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

Create a user territory for the technicians’ primary and secondary territories.

Create a process to change the owner of the service appointment to the assigned technician.

Enable the sharing features in the Field Service settings in the Setup menu.

Configure a sharing rule to share dispatched service appointments with the assigned resource.

QUESTION 68
Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?

Select Sort by Average Utilization on the Resources Tab.

Select Date Resolution on the Hours Tab.

Select Travel Time and Breaks as skills on the Skills Tab.

Select Hours, Absences and Overtime on the Utilization Tab.

QUESTION 69
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

Utilize a custom Price Book specific to each country.

Utilize the standard Price Book with pricing rules applied.

Utilize a custom Price Book with pricing rules applied.

Utilize a standard Price Book specific to each country.

QUESTION 70
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders’?

Utilize a custom Global Price Book and add all products as Price Book Entries.

Create customer-specific Price Books and add all products as Price Book Entries.

Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

QUESTION 71
Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

Train Dispatchers to update the “Duration” field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the “Duration” field on the Work Order Line Item.

QUESTION 72
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

Maintenance Plan

Product Item

Entitlement Plan

Assets

QUESTION 73
in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

Jobs can take longer than the available resources hours in a day.

jobs need to be performed at the same site on the same day of the week.

jobs require multiple stages of work performed by different resources.

jobs require consecutive days of work and can span over weekends.

QUESTION 74
Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?

Service Territories

Geotracking

Territory Management

Location Management

QUESTION 75
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher’s Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

Select a Service Appointment from the list, press the “Edit” action and allocate the Resource.

Select a Service Appointment from the list and press the “Schedule” action.

Select multiple Service Appointments from the list and bulk schedule them.

Select a Service Appointment from the list, press the “Candidates” action, and select the best time slot.

Select a Service Appointment from the list, press the “Change Status” action and “Dispatch.”

QUESTION 76
A Consultant is helping Universal Containers define its mobile approach.
Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?

Support service processes with custom Lightning Components

Visibility of Technicians with geolocation tracking

Access to Lightning Knowledge articles

Manage mobile fields available through configuration

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[Nov-2022] Field-Service-Consultant Exam Dumps – Free Demo & 365 Day Updates [Q59-Q76]

Salesforce Field-Service-Consultant Exam Syllabus Topics:

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