2023 New Training Course Public-Sector-Solutions Tutorial Preparation Guide [Q11-Q34]

NO.11 A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

Change the Organization-Wide Default settings for Case to Public Read/Write

Create or modify a sharing set for the Profile used for the Site that gives access to Cases

Create or modify a permission set that gives access to Cases owned by the support team

Create or modify a share group for the Profile used for the Site that gives access to Cases

NO.12 The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region.
what is the best solution to capture the fund-related requirements, objectives, and supporting documents?

Utilize the Funding Program Request” object to capture the details

Utilize the “Funding Program” object to capture the details

Utilize the “Funding Request” object to capture the details

Utilize the “Business Licence Application” object to capture the details

NO.13 A government agency wants to automate the validation of an applicant’s date of birth from a driver’s license or passport.
Which features are required to automate the validation of the date of birth?

Files

Attachments

Intelligent Form Reader

Content

NO.14 A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc..) for a specific business customer.
Which public sector tools should be leveraged tor this use case?

Application form using Omniscripts and embed the license fee logic using integration procedures

Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.

Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process

Application form using Omniscripts and embed the license fee logic using triggered flows

NO.15 The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected.
What configuration should the Technical Consultant perform to assist with meeting this requirement?

Mirror the Org Chart into The Role Hierarchy

Disable all approval processes on the Case object

Set the Organization-Wide Defaults (OWD) for the Case object to private

Disable the Grant Access Using Hierarchies setting on the Case object

NO.16 A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects.
Which Permission Set License should be assigned to a volunteer to allow them to sign up?

Community Response for Public Sector

Emergency Response for Public Sector

Volunteer Management for Community

Public Sector for Community

NO.17 A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

Install the ERM for PSS Managed Package

Enable Person Account

Enable Email-to-Case

Enable Web-to-Case

Install the ERM for PSS Unmanaged Package

NO.18 A government agency would like 10 standardize Its grant funding process and Is looking for a solution to prioritize and award funds to the most eligible grant-seekers using Public Sector Solutions.
What three components should a technical consultant configure to define applicants’ eligibility and help with application prioritization?

Create a Decision Matrix using BRE

Create an Application Form using OmniScript Designer

Create an Application Form using Web-to-Case

Create an Expression Set using BRE

Create an Application Form using Web-to-Lead

NO.19 A government agency uses Public Sector Solutions tomanage permits and gram approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.
In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?

Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.

Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.

Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.

Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.

NO.20 A public sector agency plans to use Public Sector Solutions for grants management. There are no in-house developers in the agency, and they are worried that some of the installation steps may potentially require development skills and the use of developer tools such as VS Code & SalesforceDX.
Which steps for Public Sector Solutions setup and installation require the use of such developer tools?

Activate DataPack OmniScripts and Integration Procedures

Installation of OmniStudio Package in the org

Deploy the DataPack Lightning Web Component Files to the Org

Download Public Sector Sample DataPacks from Process Library

NO.21 Which three require set up to configure a License Authorization?

Business Type

Regulatory Authority

Inspection Type

Regulatory Authorization Type

Business Profile

NO.22 apublic sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the ‘Edit” button for the Action Plan template and hence unable to make any changes.
What could be the reason for this?

Edit option needs to be added to Action Plan template page layout

System Administrator doesn’t have “Edit” permissions to Action Plan template

Once published, an Action Plan template cannot be changed.

Action Plan template changes have to be requested to Salesforce support team

NO.23 A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website.
What tool(s) would be required to provide an application form like experience to enter this data?

OmniChannel, Flows, Apex, and DataLoader

Scripts, Einstein Al, Assessments, and Grants

OmniScripts, DataRaptors, Integration Procedures, and FlexCards

Application Form, Lightning Web Components, Communities, and Applications

NO.24 A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections.
Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?

OmniStudio

Action Plans

Data Raptors

Business Rules Engine

NO.25 ATechnical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed.
Which three tasks must the Technical Consultant do to accommodate this request?

Create a Screen flow and incorporate the Decision Explainer component to display the outcome.

Create an Apex Trigger to document the decision steps performed.

Add the Decision Explainer Log History component to the Lightning record page(s).

Integrate the BRE with Decision Explainer.

Assign the Decision Explainer Permission Set License to the appropriate user(s).

NO.26 A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide DocuSign integration without custom coding Which of the three functionalities is readily available with this functionality?

Send a contract document for review and signatures.

Track the signed contract document and update the contract record status.

Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.

Ability/Request to update the contents of the documents before signing by the reviewer

Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.

NO.27 A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live.
How can the agency execute and confirm samples?

By utilizing the flows

By utilizing the expression sets in BRE module

By utilizing the integration procedures

By utilizing the combination of data raptors and integration procedures

NO.28 A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?

Workshops, Schedule and Cost

Scope, Tools and Cost

Scope, Resources and Cost

Scope, Schedule and Cost

NO.29 Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents’ experience by providing authenticated digital permit applications and self-service for constituents Bobahaven’s marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority.
Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.

Select the Licenses and Permits Experience Site template, and customize the theme.

Select the Help Center Experience Site template, and customize the theme.

Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.

NO.30 A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI). What are two different Salesforce security tools that can be used to meet this requirement?

Field Audit Trail

Setup Audit Trail

Event Monitoring

Platform Encryption

NO.31 A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily.
What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type

OmniStudio for capturing answers, along with Einstein Al to evaluate & recommend a license type

Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type

OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type

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