Avaya 78950X Dumps Questions [2022] Pass for 78950X Exam [Q18-Q35]

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Avaya 78950X Dumps Questions [2022] Pass for 78950X Exam

Updated Avaya Study Guide 78950X Dumps Questions

QUESTION 18
Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)

Skillsets are only used for reporting purposes.

A skillset is a group of activity codes used for reporting purposes.

A skillset is group of agents whose skills are similar.

Skillsets are referenced in both application flows and scripts.

QUESTION 19
What are the two locations where a historical report can be saved? (Choose two.)

In a Group folder

In the Scheduled Events folder

In the Public Report Templates folder

In the Private Report Templates folder

QUESTION 20
What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)

The signed certificate needs in .pern format then imported into IP Office.

The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.

Use CA server Public or Private to generate the signed certificate.

Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.

CA server used to generate the signed certificate must be an SMGR based Private CA.

QUESTION 21
Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)

Service Factor

Short call

Service Level

Display

QUESTION 22
To reduce implementation time, the partner has prepared the customer/partner supplied server in advance, and plans to complete the configuration at the customer’s site. The partner has pre-installed Windows, and the Avaya Contact Center Select (ACCS) software, but without running the ignition Which deployment type does this represent?

Software Appliance option

Hardware Appliance option

DVD option

Trunkey option

QUESTION 23
What is the correct URI format for a controlled directory number 3200?

sip:3200@sip:avaya.com

3200@sip:avaya.com

sip:3200.sip.avaya.com

sip:[email protected]

QUESTION 24
When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)

You can schedule multiple applications for backup in a single scheduling task.

The backup folder contains backup files for each application you select.

You can schedule on a frequency of a specific date.

Regularly occurring backups create a new backup folder for the previous backup.

You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.

QUESTION 25
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)

SIP user account

IP Office user account

Active Directory Domain account

Windows user account

QUESTION 26
Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into interval, daily, weekly, and monthly summaries.
If the current time is 8:05 AM, when could the first interval report be created that would include current activity?

Any time after 8:05 AM

After midnight

After 8:15 AM

After 9:00 AM

QUESTION 27
Which statement about the value of a global variable Is true?

It can be changed during a call if It is flagged as a wild variable.

It can be changed during a call using the assign command in a script.

It can only be changed by deleting and re-entering it.

It can only be changed in the variable editor.

QUESTION 28
A user’s access to prompt management controls through the Launchpad is controlled through which three controls? (Choose three.)

Partitions

Element Manager login

Access class

Basic Launchpad rights

Windows group security

QUESTION 29
Which two statements about Thick Provisioning are true? (Choose two.)

It prevents over allocation of hard disk resources.

It improves hard disk performance.

It allows the Software Appliance image to be deployed faster.

It requires less disk space overall than Thin Provisioning.

QUESTION 30
Which statement is true about the Avaya GREP tool?

It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).

It should only be used on an active system to capture real-time events.

It is only used to report on SIP related messages during low traffic periods.

It is only used during the installation phase and should not be used on an active server.

QUESTION 31
Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)

OB_Skill1

Email_Skill1

Skill2

VM_Skill1

Outbound_Skill1

QUESTION 32
The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.
When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

Verify SIP trunks are available for the ACCS integration.

Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.

Administer the ACCS system SIP Domain to match the IP Office.

Change the IP Office SIP Domain to match the ACCS system.

QUESTION 33
A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.
Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.) Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

A new short code needs to be set up in the ACCS.

A corresponding CDN needs to be set up

A new SIP extension needs to be added to the IP Office.

A short code needs to be added on the IP Office.

QUESTION 34
What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?

The Replication account setup must be different between Primary and Backup AAMS.

The UUID from Backup AAMS should be selected for use on Primary AAMS.

The UUID from Primary AAMS should be selected for use on Backup AAMS.

Enable High Availability should only be selected on the Primary AAMS.

QUESTION 35
Which two statements about Campus Business Continuity are true? (Choose two.)

The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.

The active and standby servers must be in the same location and network subnet using static IP addresses.

To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.

The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.

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Avaya 78950X Exam Syllabus Topics:

Topic	Details
Topic 1	Explain the required IP Office configuration steps to integrate with ACCS Explain the operation and benefits of the ACCS solution
Topic 2	Explain the whole process of installing, configuring, maintaining and testing to bring the ACCS in a working state Apply the configuration steps for multimedia features within ACCS
Topic 3	Describe the high-level configuration steps for Avaya Aura® Media Servers in a High Availability environment Explain how to secure the links between ACCS and IP Office
Topic 4	Apply the configuration steps for outbound features using Outbound Campaign Management Tool Describe the ACCS deployment methods that relates to AAMS, WebLM and ACCS
Topic 5	Create customized real-time display IP Office Configurations
Topic 6	Explain the steps required to troubleshoot the ACCS server by symptoms Explain the business continuity requirements in a Campus Redundancy Environment

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Avaya 78950X Exam Syllabus Topics:

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