Quickly and Easily Pass Avaya Exam with 33160X real Dumps Updated on Jul-2024 [Q29-Q48]

NO.29 In Archive, what is the function of a campaign?

It defines how to perform a specific archive task against a specific media.

It defines when and how fast archive activity may occur on a recorder.

It defines filter rules to determine which recordings to archive.

It defines the physical repository for archived content.

NO.30 You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the “Edit Access Rights” button is greyed out. What is causing this problem?

You have not created a valid profile

You have not created the profile as a supervisor

You have not created the profile as a manager

You have not created the user name and password .

NO.31 In any Avaya Workforce Engagement installation, some procedures are the Customer’s responsibility.
Which three procedures are the customer’s responsibility (Choose three)

Firewall configuration

SR tool software installation

SSL certificates preparation

Prepare SSRS for reports ingestion.

Antivirus installation

Explanation
According to the Avaya Workforce Engagement Installation Guide, some procedures are the customer’s responsibility before installing or upgrading the software. These procedures include:
Firewall configuration: The customer must ensure that the firewall rules allow communication between the servers and clients in the domain, as well as external services such as email, NTP, and DNS. The customer must also open specific ports for different components of the Avaya Workforce Engagement solution, such as recording, playback, database, and web services. The installation guide provides a list of ports that need to be opened for each component.
SSL certificates preparation: The customer must prepare and install SSL certificates for securing the communication between the servers and clients in the domain. The customer can use self-signed certificates or certificates issued by a trusted certificate authority (CA). The installation guide provides instructions on how to generate and install SSL certificates for different components of the Avaya Workforce Engagement solution, such as recording server, application server, web server, and database server.
Antivirus installation: The customer must install and configure an antivirus software on each server in the domain to protect the system from malware and viruses. The customer must also exclude certain folders and processes from antivirus scanning to avoid performance issues or conflicts with the Avaya Workforce Engagement software. The installation guide provides a list of folders and processes that need to be excluded from antivirus scanning for each component of the Avaya Workforce Engagement solution.
The other two procedures, SR tool software installation and SSRS preparation for reports ingestion, are not the customer’s responsibility, but rather part of the installation or upgrade process performed by the technician or administrator. References: : Avaya Workforce Engagement Installation Guide, pages 17-28, sections
“Prerequisites” and “Preparing for installation or upgrade”

NO.32 When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)

Pause monitoring command

Start Annotation command

Start monitoring command

Cancel monitoring command

NO.33 The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

It connects Recorder with the third-party system

It sets up recorder roles, which define the functionality of servers

Itassignscall buffer disk settings an logical drives to the contact recording environtment

It captures and processes events from server interfaces

NO.34 Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

Date center servers can be split in multi-domain forests.

The Framework components can be installed using a Management Service Account (MSA).

The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.

Date center zone servers, service user and group account, must all be members of the domain ‘s Active Directory.

The Framework components can be installed in a workgroup environment.

Explanation
According to the Avaya Workforce Optimization Select Installation Guide, the prerequisites for installing Avaya Workforce Engagement server in deployment level 3, 4 or 5 are as follows:
B: The Framework components can be installed using a Management Service Account (MSA). An MSA is a domain account that has local administrator privileges on all servers in the Framework domain. The MSA is used to install and run the Framework services and components.
C: The Framework components need to be installed using a domain account with local administrator privileges in the Framework server. This account is different from the MSA and is used to log in to the Framework server and run the installation wizard.
D: Data center zone servers, service user and group account, must all be members of the domain’s Active Directory. A data center zone is a logical grouping of servers that share common resources and settings. A service user account is a domain account that has local administrator privileges on all servers in the data center zone. A service group account is a domain group that contains all service user accounts in the data center zone.
The statements A and E are incorrect because:
A: Data center servers can be split in multi-domain forests. This is not a prerequisite for installing Avaya Workforce Engagement server, but rather an optional configuration that allows for more flexibility and scalability. However, this configuration requires additional steps and considerations, such as setting up trust relationships between domains and configuring DNS suffixes.
E: The Framework components can be installed in a workgroup environment. This is not a prerequisite for installing Avaya Workforce Engagement server, but rather an alternative configuration that is only supported for deployment level 1 or 2. A workgroup environment does not use Active Directory or domain accounts, but rather local accounts and groups on each server. References: [Avaya Workforce Optimization Select Installation Guide]

NO.35 The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

Create a Member Group

Create a LAN Data Source

Add Employee IDs

Create Workgroups andworkstations

NO.36 The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration

In this scenario, which three statements about Multiple Registration are true? (Choose three)

It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe

Only two observers can be present on the same call

Each recording target requires a dedicated softphone

There is not dedicated softphone allocated for recording

It allows a dual recording solution

NO.37 After a successful installation, what is the only page accessible from the Avaya Workforce Engagement administrative pages?

General Settings

Licensing Management

Server Roles

Alarm Status

NO.38 A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer’s responsibility?

Install WFO software and any required hotfixes

Verify the server using the SR validation

Configure the recorder server roles

Set up the server, Including VM settings, NICs and disks

NO.39 You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?

IMSA account

Administrator account

MSA and DMSA account

Wsuper user account

NO.40 The installer is doing the license activation.
Which three statements about the license process for Avaya Workforce Engagements are true?
(Choose three)

The license site requires the license registration key and Avaya Purchase Order (APO) number

It requires both the License Reference number (LRN) and license registration key

In case of multiple servers, it is just one XML license file.

It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.

It provides Access to veinte.com/wfo to activate the license.

NO.41 In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.

When there is an incoming call that is put on hold, only the customer side will be recorded.

An internal call will not be recorded.

When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.

NO.42 The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

Screen capture

Capture service

Desktop resource

EIM

NO.43 Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)

It can optimize the workforce.

It can improve processes.

It can enrich interactions.

It can provide expert agent selection distribution.

It can generate real time reports.

Explanation
According to the Avaya Workforce Engagement Overview Video1, Avaya Workforce Engagement is a solution that helps contact centers transform their customer experience by gaining deeper insights into customer interactions and improving agent performance, processes, and operations. Some of the capabilities and customer impacts of using Avaya Workforce Engagement are:
A: It can optimize the workforce. Avaya Workforce Engagement can help contact centers optimize their staffing levels, schedules, training, coaching, and development of their agents. By using historical data and trends, Avaya Workforce Engagement can help contact centers forecast their workload and demand across differentchannels and time periods, and assign the right number and skill of agents to meet their service goals. By using automatic scorecards and e-learning courses, Avaya Workforce Engagement can help contact centers monitor, assess, and improve their agent performance, efficiency, productivity, and satisfaction.
B: It can improve processes. Avaya Workforce Engagement can help contact centers improve their processes by capturing and analyzing voice and digital interactions with customers. By using advanced speech analytics and conversational analytics, Avaya Workforce Engagement can help contact centers identify customer needs, expectations, preferences, sentiments, behaviors, issues, opportunities, trends, etc., and use this intelligence to enhance their service processes, policies, procedures, scripts, etc., to deliver a consistent and personalized customer experience.
C: It can enrich interactions. Avaya Workforce Engagement can help contact centers enrich their interactions with customers by providing real-time assistance and guidance to their agents. By using live monitoring and screen capture tools, Avaya Workforce Engagement can help contact centers observe their agent-customer interactions live and intervene when needed to provide prompts, resources, feedbacks, suggestions etc., to help their agents resolve customer queries effectively and efficiently.
The statements D and E are incorrect because:
D: It can provide expert agent selection distribution. This is not a capability of Avaya Workforce Engagement but rather a capability of Avaya Experience Platform Attribute-Based Routing2.
Attribute-Based Routing is a feature that allows contact centers to match customers with agents based on various attributes such as skills, preferences, availability, performance, etc., to provide an optimal customer experience.
E: It can generate real time reports. This is not a capability of Avaya Workforce Engagement but rather a capability of Avaya Experience Platform Artificial Intelligence2. Artificial Intelligence is a feature that allows contact centers to leverage the power of AI to generate real time reports and insights that can help them optimize their customer engagement and omnichannel service strategies across assisted and self-service channels.

NO.44 Which three statements about the Avaya Workforce Engagement server definition are true? (Choose three)

The server is located in the desktop zone

SQL Server must be installed on this server

Two or more physical servers can have the same installed platform

The same hardware can be used for multiple severs

The server can be hosted on several diferent hardware types

NO.45 Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

Maintenance account

MSA

DMSA

Local account

NO.46 When using the capture status tool for troubleshooting, what kind of information is collected?

Summary of thresholds for CPU usage, memory, recordings, and lag time

Details for audio and screen capture, channels, extensions, and workstations

Information on adapters, data sources, recording rules, recorders, and real time monitors.

Summary of all recorded lines

NO.47 A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

Side-by side or hardware reuse migration to R20.x

Two step upgrade process, to V15.1 first, then to R20.x

Side-by side upgrade to R20.x in Windows 2016

In-place upgrade to R20.x in Windows 2012 R2 (grey kit)

NO.48 Which two statements about Enterprise Manager (EM) features are true? (Choose two)

It is browser-based interface

It eliminates duplicate configuration if shares data

It allows application-level functionality configuration

User access is through the system Management desktop applications