Latest [Oct 02, 2026] Real Salesforce Energy-and-Utilities-Cloud Exam Dumps Questions [Q16-Q36]

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Latest [Oct 02, 2026] Real Salesforce Energy-and-Utilities-Cloud Exam Dumps Questions

Energy-and-Utilities-Cloud Dumps To Pass Accredited Professional Certification Exam in One Day (Updated 79 Questions)

Salesforce Energy-and-Utilities-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Energy and Utilities Cloud Accredited Professional Exam
Exam Number:	Energy-and-Utilities-Cloud (AP-207)
Available Languages:	English
Exam Duration:	75 minutes
Exam Format:	Scenario-based, Multiple Select, Multiple Choice
Related Certifications:	Salesforce Accredited Professional
Real Exam Qty:	50
Certificate Validity Period:	2 years
Exam Price:	USD 150
Passing Score:	60%
Recommended Training:	Energy and Utilities Cloud Implementation Readiness Energy and Utilities Foundations
Exam Registration:	Kryterion Webassessor Pearson VUE
Sample Questions:	Salesforce Energy-and-Utilities-Cloud Sample Questions
Exam Way:	Online proctored or Onsite at test centers
Pre Condition:	No prerequisites required
Official Syllabus URL:	https://trailheadacademy.salesforce.com/certificate/exam-energy-and-utilities-cloud-ap—AP-207

NO.16 An energy company has implemented Energy and Utilities Cloud in its call center, and they’re now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared tostandard Salesforce Communities?

Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities’ website

Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused

Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make implementations simple and easy

NO.17 An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.

Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

NO.18 The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

Modify the VEELogoCard FlexCard to change the customer logo.

Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company’s requirements

Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.

Modify the application Page Layout to change/add/remove selected elements

NO.19 The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.
Which two features of Contract Lifecycle Management and OmniStudio can be used?

The ‘Send for eSignature’ Velocity action can be used to send the last version of the contract document to DocuSign

An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature.

An Integration Procedure with an HTTP action is needed to integrate with DocuSign. which can be called from an Omniscript

An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature

NO.20 An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

Customer Acquisition Management

Energy and Utilities Contact Center Console

Experience Self-Serve Portal

Utility Self-Serve Portal

NO.21 An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
Which tools are primarily used to create and modify this console?

Industries CPQ: Opportunity, Quote, and Order Management

Platform: Flaws, Visual Force, Lightning Components, and Apex

Custom Code: Lightning Web Components (LWC), Apex, and Visual Force pages

OmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures

NO.22 An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?

Use the Account Contact Relation object

Use the Consumer Account record type

Enable Person Accounts to model consumers.

Use Contacts just for B2B scenarios.

NO.23 Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers

Create an Experience cloud site to set up a sample digital experience site on your target org.

Set up Utilities self-serve templates on your target org.

Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.

Create customer community user profiles for the Utilities self-serve portal.

NO.24 A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

Focus primarily on the contractor organization ‘ s concerns.

Propose compromises between stakeholders that could result in collective positive outcomes.

Demonstrate expertise right away to achieve the fastest stakeholder agreement

Ask probing questions to understand and document the needs of all stakeholders.

NO.25 Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

Accounts with RecordType Business are used to represent B2B customers.

Accounts with RecordType Consumer are used to represent B2C customers

Person accounts are used to represent B2C customers.

Accounts with RecordType Service are used to represent B28 customers

NO.26 An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?

Identify the data sources to generate the customer’s new connections reports and dashboards

Define the business stakeholders for the customer’s new connections process.

Define the data to be migrated for the customer’s connections process

Define the metrics to measure the customer’s new connections process.

NO.27 An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?

Service Account

Quote

Service Point

Premises

Asset

NO.28 Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

Metadata API

Streaming data API

SSO data access

Omnichannel data access

NO.29 A multinational energy company distributes energy to several countries with different tariffs. For their Energy and Utilities Cloud implementation, they want to allow each country only to have access to its respective price.
How can this be done with Industries CPQ?

One Price List should be configured for each country, and Context Rules need to be configured to make the Price List eligible only for its respective country.

One Price Book should be configured for each country, and Advanced Rules need to be configured to make the Price Book eligible only for its respective country.

One Price Book should be configured for each country, and Context Rules need to be configured to make the Price Book eligible only for its respective country.

One Price List should be configured for each country, and Advanced Rules need to be configured to make the Price List eligible only for its respective country.

NO.30 An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self- Serve Portal.
What three things are needed to meet the requirement?

Develop a new graph component to show the usage data, and connect it to the data source using integration procedures.

Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures

Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data

Develop or configure integration between Energy and Utilities Cloud and the energy company ‘ s customer information system to get the monthly usage information

Ask IT where the most suitable source of data that provides the required usage detail is. Assess the next steps based on the findings.

NO.31 An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.
What tool can be used to automatically create these proposals?

Microsoft Word

OmniStudio Document Generation

Energy and Utilities Cloud Configure Price Quote (CPQ)

Energy and Utilities Cloud Contract Lifecycle Management (CLM)

NO.32 An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

Some customers existed on a legacy billing system from previous contracts

Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible

The potential customer began their journey using WhatsApp.

Credit ratings are actively used as a pricing input for small and medium business customers

NO.33 When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer ‘ s 360- degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

Configure the Energy and Utilities Contact Center Console available m the process horary

Configure a custom Salesforce Service Cloud console.

Configure custom OmniScripts and FlexCards to cover the requirements.

Assign the relevant lightning pages to the energy company ‘ s service agent user profile

NO.34 An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.

NO.35 When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?

Caserdated data

Contact data

Meter reading data

Billing related data

NO.36 An energy company has implemented Energy and Utilities Cloud in its call center, and they’re now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities’ website

Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused

Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make

Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.
Topic 2	Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.
Topic 3	Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.
Topic 4	Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.